Analysis on factors influencing customer satisfaction in residential building construction

Abstract

In the last few years, customer satisfaction have gained significant attention in construction sector. Customer satisfaction is one of the key performance indicators in order to improve quality and performance in the construction industry. Factor analysis has been used to examine factors influencing customer satisfaction in construction of residential building. This study mainly focus on finding out the main factors which may affect customer expectations in residential building construction. Twelve main factors such as facilities, aesthetics, etc. has been included in the analysis. The response are collected from customers of Er.Kandswamy constrction, karur. This paper describes the most prominent factors which influences the satisfaction of customers in case of residential building construction. This paper helps the contractors and engineers to understand the aspects which are to be given more importance in case of fulfilling customer needs.