Main Article Content
Indian Railway station provides service to large section of people having different travel characteristics. The perception of service quality of infrastructure at railway station is relative and varies with the preferences of the passengers which lead to variation in their assessment of expectation and perception of various service attributes. Decision on improvement of the services for passenger satisfaction depends on how effectively the passenger responses are measured and analyzed. The findings provide special empirical insights on the gaps in the services provided by Railways in Madurai junction. The five dimensions used to measure Service Quality are Tangibles, Reliability, Responsiveness, Assurance and Empathy. This gives useful insights to boost passenger satisfaction towards Railway service measurement.