Main Article Content
The intake of the perishable fruits and vegetablesin the human diet can contribute to reduce the risk of some chronic diseases. But unfortunately, fruits and vegetables loss rate is high among all the food produced annually and occurs at storage stage of post- harvest life cycle. The study focused on reducing the customer complaints due to cold chain segment. A cold chain is a temperature-constrained supply chain. An ideal cold chain is a continuous series of refrigerated production, stocking and supplying activities, with the help of associated equipment and logistics, which maintains the desired low temperature limits. It helps in preserving and increasing the shelf life of commodities such as frozen foods, pharmaceutical drugs, chemicals, seafood, chemicals and fresh agricultural products. Cold chain commodities are liable to rot and perishable they are always directed to the destination or end user. Reducing customer complaints in an online grocery retailer is the theme of this paper. In addition, for cold warehouses and rooms in different cold chain facilities, the personal occupational safety risk assessment is established by considering the surrounding environment and the operators’ personal health status.