P.V.Nandhini, S.Narmadha, Y.Priyanka, and Mr.T.Viswanathkani M.E.,. 2021. “Data Analysis of Consumer Complaints in Banking Industry Using K-Mean Clustering and Sentiment Analysis”. International Journal of Intellectual Advancements and Research in Engineering Computations 9 (2):119-26. https://ijiarec.com/ijiarec/article/view/148.